Bittium Tough Mobile - 
Secure and strong LTE smartphone

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Bittium Tough Mobile -
Secure and strong LTE smartphone

Bittium Tough Mobile smartphone is designed and built for demanding Mobile Security and Public Safety markets. Android-based Bittium Tough Mobile is packed with innovative features that make it a perfect tool for professional users such as government agencies, authorities, first responders and other professionals with the need of communicating securely and reliably in critical communication situations.

Bittium Tough Mobile incorporates a special security platform with features like tamper-detection as well as integrity check to ensure end-user security and privacy.

Bittium Tough Mobile's durable and sophisticated design provides support for global LTE frequencies, IP67 level water and dust protection, MIL-STD-810G level shock resistance, dedicated push-to-talk (PTT) button, active noise and echo cancellation, powerful loudspeaker and glove-usable touch screen.

 

Bittium Tough Mobile smartphone overview

IP67 level water and dust protection.

Glove-usable touch screen, functional also in wet conditions.

Extremely durable mechanical construction with sophisticated smartphone look-and-feel.

MIL-STD-810G level shock resistance.

High-performance speakers and multi-microphone active noise cancellation provides excellent voice call quality also in noisy environments.

Global connectivity with 9 LTE bands, including commercial bands and LTE band 14 for public safety use.

Configurable button for PTT, camera, etc.

Enhanced security with secure boot and runtime integrity check.

Android 6.0 Marshmallow operating system providing smart and simple user experience.

Qualcomm® SnapdragonTM 801 quad-core processor provides performance for realtime HD video and other demanding use cases.

Dual-sim allows operating the device in both private and public LTE networks.

UI customization and branding options available.

Bittium Tough Mobile is based on the Bittium Specialized Device Platform. 

 

 

 

Unibody frame  construction and display protection

Cast magnesium Unibody frame construction makes the mechanical construction extremely rigid protecting the device effectively.

Enables sophisticated rugged ID, combination of extreme durability and attractive, fashionable and inconspicuous outlook.

Rigid frame structure protects display glass.

IP67 level water and dust resistance 

IP67 level protection against rain, water and dust.

Covers protecting headset and USB connectors.

Liquid silicon protection for split lines.

Superior security features

Bittium Tough Mobile incorporates a special security platform with features like tamper detection to protect hardware from physical attacks, integrity check to ensure end-user security and privacy, and mobile email can be secured with end-to-end PGP encryption.

Bittium Tough Mobile security features:

  • Secure boot & runtime integrity - at device start-up the phone automatically checks the integrity of the hardware components and software integrity - also while using the phone.
  • Secure data storage - all the information stored in the phone is strongly encrypted (AES-256) and inaccessible by anyone else but the user. In addition, user credentials and cryptographic keys are stored within physically separated security components.
  • Tamper detection - the phone will alert the user if there have been any attempts to break in, and when necessary, automatically deletes all data from the device.
  • Secure email - the device is integrated with an email client that is compatible with the OpenPGP standard. Using the secure email requires download of OpenKeychain app from app store*.
  • Restricted application permissions.
  • Easy erase of all personal data from the phone.
 

Bittium Tough Mobile is designed and manufactured in Finland.

Bittium provides additional security features for the phone with Bittium Secure Suite solution. Secure Suite is a software product providing a scalable set of software services, such as remote device management, remote attestation, and securing the network connections of the device (VPN). Secure Suite is intended especially for enterprises, government agencies and other professional users. Read more about Bittium Secure Suite here.

 (*Google Play)

Bittium Tough Mobile smartphone has supreme audio quality

4 microphones together with active noise cancellation enables loud and clear call voice quality also in noisy environment.

Dual high-performance speakers with high acoustical volume provides premium audio quality and over 100dB SPL sound pressure.

Configurable button enables mission-critical push-to-talk (PTT) voice applications. 

Global LTE connectivity

Bittium Tough Mobile smartphone provides global connectivity with support for both commercial cellular networks and public safety LTE band 14.

  • 9 LTE bands simultaneously in one device.
  • LTE advanced with up to 150Mbit/s data speeds.
  • Dual SIM slots.

The phone also supports commercial 2G/3G networks in various frequencies.

Wi-Fi a/b/g/n/ac and Bluetooth 4.0 enable wireless, standard-based connectivity to various peripheral devices and accessories.

Miracast wireless display interface provides wireless screen sharing to external displays.

NFC for various use cases like access control, accessory authentication.

Assisted GPS (aGPS) and Glonass combined with Qualcomm iZatTM location technology enables accurate positioning also indoors and urban areas.

Performance

Qualcomm® SnapdragonTM 801

  • Quad-core Krait CPU up to 2.3GHz
  • Adreno 330 3D graphics accelerator
  • Hexagon QDSP 600MHz


Operating System (OS)

  • Android™ 6.0 (Marshmallow)
  • Available with or without Google Mobile Services


Memory

  • 2GB LPDDR3 PoP RAM
  • 16GB eMMC Mass Storage
  • micro SD expansion slot


Security

  • Secure boot 
  • Runtime integrity
  • Application permission firewall
  • Secure data storage for user credentials and encryption keys
  • Encrypted mass memory
  • Tamper detection
  • PGP encrypted email
  • FIPS 140-2 compliant HW cryptography
  • Secure Suite (optional)
    • Mobile VPN
    • Device management
    • Remote attestation
    • Enterprise app library
    • Log server
    • Secure push service


Battery

  • 2420mAh Li-Ion


Sensors

  • 3D Gyroscope
  • 3D Accelerometer
  • 3D Magnetometer
  • Proximity Sensor
  • Ambient Light Sensor
  • Barometer


Imaging and Video

  • 8 MP main camera with Autofocus and LED Flash
  • 2 MP for front facing applications
  • Full HD video capture and playback


Audio

  • Dual high-performance speakers
  • Multi-microphone active noise cancelling
  • Earpiece and microphone
  • 3.5mm headset connector


Positioning

  • aGPS/Glonass
  • iZATTM positioning framework


Configurable multipurpose button

  • Button that can be used for PTT, camera, emergency call, etc. purposes

Physical characterics

Dimensions (HxWxD)

  • 141mm x 75.5mm x 13.5mm
  • Weight 180 grams


Display

  • 5" Full HD (1080*1920) LCD
  • Glove-usable capacitive touch, functional also in wet conditions


Mechanical

  • IP67 water and dust resistance
  • MIL-STD-810G shock resistant


Operating range

  • -20 C to +55 C


Interfaces

  • USB2.0/3.0 with charging
  • Wireless display (Miracast compliant)
  • Dual-SIM slots


Wireless connectivity

Bittium Tough Mobile: 
LTE

  • 3GPP rel10 (LTE Advanced)
  • FDD Cat4, DL 150 Mbit/s, UL 50 Mbit/s
  • IMS, VoLTE-ready
  • Band configuration:
    • B2 (1900), B3 (1800), B4 (1700), B5 (850), B7 (2600), B13 (700), B14 (700), B17 (700), B20 (800)
  • Carrier Aggregation: supported


Bittium Tough Mobile B28 variant: 
LTE

  • 3GPP rel10 (LTE Advanced)
  • FDD Cat4, DL 150 Mbit/s, UL 50 Mbit/s
  • IMS, VoLTE-ready
  • Band configuration:
    • B1 (2100), B2 (1900), B3 (1800), B4 (1700), B5 (850), B7 (2600), B8 (900), B14 (700), B20 (800), B28 (700)


UMTS/HSPA

  • 3GPP rel8, HSPA+, DL 42 Mbit/s, UL 5.76 Mbit/s
  • Band configuration:
    • B1 (2100), B2 (1900), B4 (1700), B5 (850), B8 (900)


GSM/GRPS/EDGE

  • 850/900/1800/1900MHz


Other Radios

  • Wi-Fi 802.11 a/b/g/n/ac
  • BT 4.0
  • NFC

Keys and connectors

 

 

 

(Features are subject to change.)

Accessories for Bittium Tough Mobile smartphone

       
Desktop stand
Bittium Tough Mobile smartphone can be used while charging it in the desktop station.
Battery
2420mAh Li-Ion




Wall charger
with
USB cable




Headset




Bittium Tough Mobile has the following options for customer branding

Co-branding, including the following items:

  • Customer-specific boot animation
  • Customer-specific splash screen
  • Customer-specific wallpaper


Full branding, including the following items:

  • Customer-specific boot animation
  • Customer-specific splash screen
  • Customer-specific wallpaper
  • Customer ID in device menu structure
  • Welcome and tamper screen customization
  • Customer-branded type label
  • Customer logo on battery cover (printed)
  • Customer-branded Quick User Guide
  • Recessed (engraved) customer logo on the battery cover
  • Customer-branded sleeve for the sales box
  • Integration of customer-specific applications


It is also possible to have hardware and mechanics variants of the Tough Mobile, e.g. memory of RF band variants, or customer-specific device ID.

Datasheets

Bittium Tough Mobile datasheet (pdf)

Bittium Tough Mobile B28 variant datasheet (pdf)

Bittium Tough Mobile Desktop Stand datasheet (pdf)

Press releases

May 15, 2017

Bittium exhibits Bittium Tough Mobile™ smartphone and related products and solutions at Critical Communications World exhibition

May 2, 2017

Bittium exhibits secure and durable Bittium Tough Mobile™ smartphone at Virve User Days event

March 21, 2017

Bittium exhibits renewed Bittium Tough Mobile™ smartphone and Bittium Secure Suite device management and encryption software at British APCO exhibition

February 24, 2017

Bittium exhibits renewed Bittium Tough Mobile™ smartphone, its device management and encryption software and IoT service at Mobile World Congress

January 27, 2017

Bittium to deliver Bittium Tough Mobile™ smartphones and related back-end system for the Finnish Defence Forces

January 27, 2017

Bittium launches a new high-security level version of the Bittium Tough Mobile™ smartphone at Critical Communications Europe exhibition

January 26, 2017

Bittium exhibits its products and solutions for Tactical Communications at IDEX defense exhibition

November 3, 2016

Bittium exhibits its products and solutions for tactical communications at Indo Defence 2016 exhibition

October 12, 2016

Bittium conducts the first VoLTE call in Public Safety LTE band 14 environment

June 13, 2016

Bittium exhibits its products and solutions for tactical communications at Eurosatory defense exhibition

May 31, 2016

Bittium and Air-Lynx launch world´s first public safety LTE evolved Multimedia Broadcast Multicast Solution (eMBMS) solution

May 31, 2016

Bittium exhibits the Bittium Tough Mobile™ smartphone and announces its Band 28 variant for public safety at Critical Communications World 2016

March 22, 2016

Digia Salpa mobile communications solution receives national information security classification in the Bittium Tough Mobile™ smartphone

January 27, 2016

Bittium exhibits Bittium Tough Mobile™ smartphone, its device management and encryption software and IoT solutions at Mobile World Congress 2016

December 21, 2015

The new Bittium Secure Suite complements Bittium Tough Mobile™ with certified device management and encryption software

December 10, 2015

Bittium Tough Mobile™ receives a certificate of a secure device by the Finnish Communications Regulatory Authority

October 14, 2015

Bittium exhibits its secure LTE smartphone at British APCO

October 12, 2015

Bittium exhibits its tactical communications products at the AUSA Annual Meeting & Exposition

September 10, 2015

Bittium exhibits its newest products and solutions for tactical communications at DSEI 2015

September 4, 2015

Bittium exhibits its information security solutions and tactical communications products at the Comprehensive Security 2015 event

June 17, 2015

Elektrobit (EB) and CS present a joint demonstration of their tactical communication and control solutions at the Paris Air Show

June 4, 2015

Elektrobit (EB) and Air-Lynx demonstrate the interoperability of the EB Tough Mobile smartphone and Air-Lynx 4G private network solution

May 2, 2015

Elektrobit (EB) to develop mobile devices for the Mexsat satellite communication system in Mexico 

March 16, 2015

Elektrobit (EB) exhibits its EB SafeMove remote access solutions and EB Tough Mobile LTE smartphone at Mobile Government Summit 2015 

March 12, 2015

Elektrobit (EB) exhibits secure EB IoT Device Platform and EB Tough Mobile smartphone at CeBIT 2015

February 27, 2015

Elektrobit (EB) exhibits secure EB Tough Mobile smartphone and EB IoT Device Platform at Mobile World Congress 2015

January 28, 2015

Elektrobit (EB) exhibits its newest products and solutions for tactical communications at IDEX 2015

November 6, 2014

Elektrobit (EB) introduces the EB Tough Mobile smartphone targeted for demanding Mobile Security and Public Safety needs

July 22, 2014

Elektrobit (EB) selects the Qualcomm Snapdragon 801 processor for its next generation device platform

Pictures

  

 

Videos

Bittium Tough Mobile selected partners

 

Anite will implement support for the Bittium Tough Mobile in its Nemo Outdoor and Nemo Handy products.

Nemo Outdoor is a laptop-based drive test solution for wireless network testing supporting all major network technologies and over 300 terminals and scanning receivers from a range of vendors.

Nemo Handy is the world's most widely used handheld air interface test tool providing customers with the best real-time measurement visualization on the handheld market.

For further information visit: http://www.anite.com/businesses/network-testing 


 

For twenty years Ardaco has been at the forefront of developing information and communication technology to help organizations communicate securely and efficiently. A leader in the field, and dedicated to innovation, Ardaco has created communication platforms and secure document handling which place the customer in complete control.

Silentel is comprehensive mobile communication security solution based around a secure server located with you or with Ardaco. Silentel is fast to implement by all of your selected users and then the ability to talk, message, chat and group chat, send images, documents and any other files securely.

For further information visit: www.ardaco.com 


 

Armour Communications Limited provides market leading technology for secure communications solutions for voice, video, messaging and data on everyday smartphones and tablets.

Supplying Government, Enterprise and Finance markets with an easy to use, intuitive app, downloadable from the app stores and compatible across Android and iPhone, with optional PBX integration for landline connection. Delivering advanced security techniques and functionality for a highly scalable cloud-based service or an on-premises solution providing customers complete control and privacy of their communications.

Armour´s product offerings include FIPS, NATO and CPA approved solutions to OFFICIAL-SENSITIVE, with additional security layers to mitigate threats up to SECRET.

For further information visit: https://www.armourcomms.com/ 


 

ATGsecure Systems GmbH, headquartered in Germany, realized with its experienced teams and the growing know-how since 1992, projects both nationally and internationally. The company provides superior solutions to take account the rising need for mobility, to optimize the product requirements and to promote safety.
Our professional products and solutions, especially in the range of secure data and communication, are being used worldwide by governments, business, military, research, media and judiciary. With ATGcall, ATGsecure provides protection against eavesdropping by voice-encryption on the highest level of phone calls and conferences, i.e. global and international data security with personal integrity and global reachability.
With ATGcloud, ATGsecure provides a data- and communication systemin modular structure with highest standards in the area of server security, the local choice of site of hardware as well as highly encrypted transmission paths to your end devices. 

For further information visit: www.atgsecure.com


  

Azetti Networks, headquartered in Spain, with over 15 years of experience provides competitive carrier-grade platforms and services.

Azetti Push-to-Talk moves first responders and other users from voice-centric systems to a multimedia concept integrated with standard PTT in a single application and a single device. It facilitates half-duplex voice communication, instant messaging, location, push-to-share image/video and allows interoperability with 2-way radios. Azetti Broadband PTT works on public and private wireless networks and is available on broad range of devices. Offered as a managed customer platform or SaaS service, gives flexibility that seizes various business opportunities.

For further information visit: www.azetti.com 


 

With over 15 years' experience of helping governments and businesses secure their valuable data, Becrypt has a long heritage of providing enterprise data protection solutions to the most security conscious organisations. Innovating to provide the highest levels of product assurance, our data protection solutions allow diverse platforms to be adopted within the enterprise with confidence. Working with device manufacturers, we deliver comprehensive mobile security as a seamless user experience that supports productivity without compromising protection.

For further information visit: www.becrypt.com 


 

As designer, integrator and operator of mission-critical systems, CS is the trusted partner of its customers acknowledged for its ability to innovate. Encryption and its implementation in networking equipment, trust services for infrastructures, applications & data and security management, CS provides a full range of cybersecurity solutions.

Monolith guarantees secure high bitrate mobile communications (Voice, SMS, emails, VPN) using a French hardware security component.

For further information visit: http://uk.c-s.fr/ 


 

Dencrypt A/S is a danish company specialising in dynamic encryption of data communication with focus on combining a user-friendly operation with state-of-the-art encryption technology. Dencrypt´s solutions provide an effective protection against eavesdropping and industrial espionage and targets companies and organisations for whom protection of confidential information, critical technology or customer relations is important. Dencrypt is on the market with the DC1000 SecureTalk solution for encrypted voice and chat and delivers to the Danish Armed Forces, government offices and private companies.

For further information visit: www.dencrypt.dk


 

Etherstack is a mission-critical communications technology company specialising in TETRA, DMR, P25 and PTT over LTE.

Etherstack engineers apply state-of-the art innovation to public safety radio while keeping it secure and reliable. Achievements include the world´s first all-IP PTT core switching infrastructure, protocol stack licensing to over 70% of public safety radio manufacturers and a range of niche products from USB crypto modules to portable repeaters.

The company has R&D facilities in London, Sydney, New York and Yokohama.

For further information visit: www.etherstack.com 


 

Expway is the LTE-Broadcast expert, enabling mobile carriers, device makers, public safety agencies, stadium owners and content delivery networks monetize the mobile video-streaming opportunity. Expway delivers content efficiently and cost effectively through the last mile, from the antenna to the end-user devices, with consistent high-quality-of-experience. Expway is the only vendor to offer a complete end-to-end and open solution, providing both the LTE-Broadcast server and the end-user LTE-Broadcast device middleware.

For further information visit: www.expway.com 


 

Born global and founded in 2003 by former engineers and Nokia executives, Genaker is a private and independent company, pioneering in innovative mobile solution development.

Genaker Mission Critical PTT provides first responders and other professionals a secure and real-time communication service. It enables fast walkie-talkie type of communications over public or dedicated mobile networks (WiFi, GPRS, 3G and LTE), operated by Android smart phones and employing shoulder mics and earpieces if required. Users are able to see who is connected in each channel, participate in multiple channels simultaneously and communicate one to one, all without investing in infrastructure or hardware. Furthermore, the dispatcher client enables these mobile users to be coordinated, recorded and even geolocated from the office or control center.

For further information visit: www.genaker.net 


 

IDG Europe is a Swedish owned company that was founded in 1992 in close cooperation with the Swedish Defence. Since then IDG Europe has not only been a supplier of mobile communication equipment to Swedish military and civil government organizations, but also to a high degree contributed to the development of several of their communication systems.
IDG Europe has a unique special competence in advanced communications solutions, with a focus on reliable and secure products. IDG Europe´s many years of thorough field experience, makes the company able to adapt both solutions and support to our customers´ individual requirements.

For further information visit: www.idgeurope.com 


 

KICKmobiles® Ltd was incorporated in 2008 to cater to global customers with factory unlocked mobile phone devices. In particular, we supply specialized products such as world´s most Private and Secure, Rugged, Tough, Luxury, Classic, Vintage, Gold Customized, Special/Limited Editions and VIP cell phones. We cater to global customers via our online store and physical luxury store in Kensington-London, United Kingdom. We are also specialised in secure and private communication solutions to Individual, Enterprise and Government customers. Bittium Tough Mobile prospective customers can now directly order and checkout / enquire via online at www.kickmobiles.com/bittium or In-Store, Kensington-London with Tax Free Shopping for eligible customers.


 

Oceus Networks Inc., a solutions company, provides agile and innovative mobile technologies that enable secure, high-speed communications to customers leveraging the latest in standards-based commercial off-the-shelf (COTS) technology. We provide products and solutions at best value to enable success for our customers' unique missions. Privately U.S.-owned and operated, Oceus Networks' headquarters are located in Reston, Virginia.

For further information visit: www.oceusnetworks.com


 

Privatas makes organizations aware of the solutions available for secure mobile communication and assists those organizations in their goal to improve their security in mobile communication.

With our current portfolio, such as Secure smartphone, Secure USB , sophisticated VPN, and biometric solutions, we can deliver the solid ground for secure mobile communication. Especially with the services around those solutions, organizations can be enabled to communicate securely.

Besides the products, it is also matter of security awareness and the behaviour associated with it. Privatas assists organizations in educating their people in how to deal with the organization's security measures.

Headquartered in the Netherlands, Privatas has offices in the Middle East, Canada and the Dominican Republic, enabling us to operate globally.

For further information visit: http://www.privatas.nl/  


 

PrivateWave is an Italian company operating successfully for several years in the field of secure communications. Adopting standard protocols and encryption algorithms, using open source software components, it has developed a multi-platform solution which provides high usability and flexibility, able to secure the content of telephone conversations in all its forms (mobile-mobile, mobile-landline, landline-landline), encrypt text messages and attachments.PrivateWave is an Italian company operating successfully for several years in the field of secure communications. Adopting standard protocols and encryption algorithms, using open source software components, it has developed a multi-platform solution which provides high usability and flexibility, able to secure the content of telephone conversations in all its forms (mobile-mobile, mobile-landline, landline-landline), encrypt text messages and attachments.

For further information visit: www.privatewave.com 


 

Qnective is a leading provider of sophisticated communication solutions and services, with deep expertise in wireless technologies, networking and highly-secure encryption mechanisms. Qnective combines mobile experienced professionals with advanced cryptography and security experts in order to develop state of the art secure communication platforms for private enterprises and public organizations. Founded in 2007, Qnective is privately held and headquartered in Zurich, Switzerland.

For further information visit: www.qnective.com  


 

Saab serves the global market of governments, authorities and corporations with products, services and solutions ranging from military defence to civil security. Saab TactiCall ICS interconnects various communication technologies regardless of radioband, frequency and hardware, reduces effort, reduces risk and increase tempo. The system is scalable from one to several operator positions or communication interfaces and makes up the centerpiece in remote controlled setups from single radio to complete operations.TactiCall Mobile solutions take ICS one step further and brings TactiCall to your smartphones, tablets and laptops. TactiCall Mobile users will be able to communicate with individuals or groups on other mobile devices, user terminals, portable radios and TETRA terminals as well as with users in their remote office environment.

For further information visit: www.saabgroup.com 


 

Seecrypt was formed in late 2012 to commercialise mobile encryption technology that was originally developed for military use for Consumer and Enterprise markets.

Seecrypt´s operational HQ is located in Pretoria, South Africa, with 76 employees and key points of presence worldwide. Our vision is to become the globally recognized and trusted provider of encryption technologies for a wide range of commercial voice and messaging applications.

Protect your private conversations with SC3 - a new software-only communications app and service that allows you to make and receive unlimited, secure voice calls and text messages between SC3-enabled devices, anywhere in the world.

For further information visit: www.seecrypt.com 


 

GSMK CryptoPhone® secure mobile devices offer trustworthy 360-degree protection: voice & message encryption plus device security in an easy-to-use package. They are the only secure mobile telephony products on the market that come with source code available for independent security assessments. Featuring the strongest and most secure encryption algorithms available today as well as extraordinarily robust communication links that have been carefully optimized to reliably deliver secure end-to-end encrypted communications even under adverse network conditions, GSMK CryptoPhone technology offers true strategic security for encryption of voice and messages with latest-generation voice codecs and full interoperability across network borders. A hardened operating system reliably protects the device against outside attacks, thus offering true 360-degree protection when it counts most. 

For further information visit: www.cryptophone.de

Water and dust protection

Follow the water and dust protection information carefully to prevent damage to Bittium Tough Mobile and to maintain the water resistant and dust-protected performance of the device.

  • Bittium Tough Mobile may be damaged if water or dust enters the device. Do not immerse Bittium Tough Mobile in water on purpose.
  • Bittium Tough Mobile is IP67 rated dust protected and water resistant meaning that the phone can survive accidental dips and up to 30 minute submersion at 1 meter depth in water. In order to maintain the water and dust resistance the battery cover, the USB connector cover and the headset cover must be properly closed.
  • Intentional underwater immersion of Bittium Tough Mobile should be avoided. Bittium Tough Mobile is not designed for purposeful underwater or shower usage. Purposeful use of the phone in these environments will result in a void of the warranty.
  • The battery cover, USB and headset jack covers may be loosened during normal use or may be broken or deformed if Bittium Tough Mobile is dropped or receives an impact. For IP67 rating ensure that all the covers are in good condition and are properly aligned and tightly closed.
  • Submerging Bittium Tough Mobile in water will degrade touch screen responsiveness and audio quality. To restore the touch screen responsiveness and normal audio quality dry all water off including the touch screen, earpiece and loudspeaker openings. 
  • Do not expose Bittium Tough Mobile to water which is moving with force, such as water running from a tap, shower, hose, drips, sprays or splashes. 
  • If Bittium Tough Mobile is exposed to salt water, rinse it softly with fresh water immediately and dry it thoroughly with a clean, soft cloth. 
  • Dry your hands before opening Bittium Tough Mobile covers. Do not open the device's covers if the device is wet, in water or in very humid environment. 
  • Be careful when opening or closing the battery cover to avoid damaging the rubber seal. Also, clean the battery cover and the rubber seal from all water debris before closing it.
  • The USB and headset ports must be completely dry before a cable can be connected.

Bittium ToughMobile FAQ

1. General

  • How does Bittium Tough Mobile differ from a "normal" smartphone?

    • Bittium Tough Mobile differs from standard of-the-shelf smartphones in several ways.

      Bittium Tough Mobile is available as two OS versions: one version is provided with the Google Mobile Services like Google Play and Google Maps, while the other is pure Android Open Source Project (AOSP) version without any Google services.

      Bittium Tough Mobile incorporates a special security platform with features like tamper-detection to protect hardware from physical attacks, as well as an integrity check to ensure end-user security and privacy. Bittium Tough Mobile can be also remotely "wiped" if lost and mobile email can be secured by end-to-end PGP-encryption. It is the first smartphone that has been approved by the Finnish Communications Regulatory Authority to store, process and transfer National classification level IV (restricted) material. Restricted security classification means that the solution meets the "Restricted" security requirements set by the Cyber Security authorities for storing, transmitting and processing restricted material. Security levels are defined by authorities and "Restricted" is one of these classifications.

      In addition to the extreme security, Bittium Tough Mobile provides also extreme physical durability, including IP67 level water and dust protection and military-grade (MIL-STD810G) shock resistance.

      Bittium Tough Mobile has a configurable HW button that can be used for example as a PTT button. Bittium Tough Mobile also supports FirstNet's LTE Band 14 for Public Safety.
  • How does Bittium Tough Mobile's VPN (SafeMove VPN) differ from normal VPN?

    • SafeMove is an always-on IPsec VPN. The integrated firewall and VPN policy is in place and enforced before the network interfaces are started and remains so until the device is shut down. This provides strong network security protection that add-on VPNs cannot match. The secure connection is automatically established and re-established, without any interaction from the user, thus providing seamless connectivity.
  • What does "restricted security classification level" mean?

    • Restricted security classification means that the solution meets the "Restricted" security requirements set by the Cyber Security authorities for storing, transmitting and processing restricted material. Security levels are defined by authorities and “Restricted´ is one of these classifications.
  • What does "MIL-STD-810G" mean?

    • MIL-STD-810G is a US military standard that defines a broad set of environmental (like shock, vibration, temperature, humidity) requirements for mobile devices that are designed for use in harsh environments.
  • What does "IP67 level protection" mean?

    • IP67 level protection means that the device is built to be protected from dust and can be submerged in 1 meter of water for 30 minutes and will still be operational.
  • What is "PGP encrypted email"?

    • PGP (Pretty Good Privacy) is an encryption, decryption and signing method for data communications, like email. When an email is sent using PGP encryption, it can be read only if the receiver has the key to open the encryption.
  • What kind of type approval does Bittium Tough Mobile have?

    • Bittium Tough Mobile has CE, FCC, GCF and PTCRB type approvals.
  • Can Bittium Tough Mobile be used in commercial networks?

    • Bittium Tough Mobile can be used in commercial networks.
  • What languages does Bittium Tough Mobile support?

    • All languages that are supported by Android are available.
  • In which country Bittium Tough Mobile is designed and manufactured?

    • Bittium Tough Mobile is designed and manufactured in Finland.
  • How does the Dual SIM function work?

    • Bittium Tough Mobile has user-selectable dual SIM function. It means that the end-user can manually select which one of the two (2) SIM cards is active via the User Interface.
  • I'm a company IT admin. How can I manage the devices?

    • Bittium Secure Suite allows centralized, remote management of Bittium Tough Mobile. Device security and VPN policies can be managed on a server and pushed to devices. Devices can be remotely locked or wiped. Bittium Secure Suite includes server side solution that will be integrated as part of company's IT solution.
  • I'm a company IT admin. Can I control the applications such as "whitelisting"?

    • Yes, with Bittium's Secure Suite Device Management it is possible. Additionally, the Enterprise App Library function allows the maintenance of a well-defined, locked down set of "allowed" apps, keeping the mobile app install base up-to-date with new versions and security fixes.
  • Is there more than one Bittium Tough Mobile available? What are they and what are their differences?

    • There are two (2) variants of Bittium Tough Mobile.

      1) Bittium Tough Mobile with Google Mobile Services (like Google Play, Maps) for those customers who wish to utilize Google Services.

      2) Pure Android open source variant without any Google Mobile Services for those customers that do not utilize Google services and require ultimate security from their mobile devices.

2. Customization

  • What kind of customization possibility is there?

    • Bittium Tough Mobile has variety of customization options for customer-branding (co-branding and full branding). It is also possible to have hardware and mechanical variants of the Tough Mobile, e.g. memory or RF band variants, or a customer-specific device ID. Please see the details of customization options for Tough Mobile on the product page
  • Is it possible to use programmable side button for applications such as Push-To-Talk (PTT) functionality?

    • Yes. This button can be configured to serve many different functions, not only PTT functionality. Other functions which can be enabled, for example, are the selection of the SIM-card, launching the application of your choice, and more. Please refer to the details which can be found in Bittium Tough Mobile Quick User Guide.
  • Can I set up my own app store?

    • Yes. Bittium Secure Suite has a function to enable this capability. Additionally, Bittium's Enterprise App Library provides an organized way for employees to download and install permitted applications on their mobile devices.

3. Ordering

  • How can I buy a Bittium Tough Mobile?

    • Customers in Finland and in other selected European countries (Austria, Belgium, France, Germany, Ireland, Italy, Luxemburg, Malta, Monaco, Spain, Sweden, United Kingdom) can buy max. two Bittium Tough Mobiles in one order from Bittium webshop, www.bittium.com/shop.

      If there is a need to buy more than two Bittium Tough Mobiles, or Bittium Tough Mobiles with additional features, software or services, please contact sales1global(a)bittium.com.

  • Are all accessories included in the sales box? Can I buy them separately?

    • Bittium Tough Mobile sales box includes:

      - Wall charger with EU, US and UK adapter
      - USB cable
      - Stereo headset

      Wall chargers, USB cables, stereo headsets and batteries are also available as spare parts.

      In Bittium webshop (www.bittium.com/shop), the desktop stand/charger and 2420mAh batteries are available for purchase as accessories. The max. order quantity of the batteries per order is two.

      For additional needs, please contact sales1global(a)bittium.com

4. How to Use

  • Can I get a user guide in addition to the "Quick Start Guide"?

  • How can I open the back cover?

    • Insert e.g. a thin plastic wedge in the slot between the battery cover and the phone body on the lower left corner and pry the cover open. The back cover of Bittium Tough Mobile should "pop-up" with a moderate level of force. (Note: the battery cover of Bittium Tough Mobile is intentionally tight to meet the IP67 requirements.)
  • Can I charge Bittium Tough Mobile with normal USB?

    • Bittium Tough Mobile is compliant with standard USB2.0 devices. However, the use of non-Bittium approved chargers is not recommended and Bittium can't guarantee they comply with the USB specification and are safe to use with Bittium Tough Mobile. Please refer to the user guide.
  • How can I enable or disable Bittium Tough Mobile from using mobile data?

    • 1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

      2.       Touch the icon showing cellular operator name and connection type.

      3.       Enable or disable Cellular data with the slide key icon.

  • How to show the list of available Wi-Fi networks?

    • 1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

      2.       Touch the Wi-Fi text and small triangle below the Wi-Fi icon to see the list of available Wi-Fi networks.

      3.       Connect to Wi-Fi networks by selecting it from the list.

  • Can I take a close up picture?

    • Yes, it is possible from a distance of 10 cm.

  • How can I take a screenshot with Bittium Tough Mobile?

    • To take a screenshot of Tough Mobile´s screen, press “Volume down´ and “Power´ button simultaneously and keep them pressed down until you here shutter sound.

      Please note that it is important to press the buttons exactly at the same time.

  • Can I set a personal ringtone?

    • Yes, you can set your personal ringtone, e.g. music or audio clip, to your Tough Mobile.

      First, you have to transfer your personal music or audio file to your Tough Mobile:

      1.       Connect Tough Mobile to the USB port of your PC

      2.       Open screen lock

      3.       Open notification boxes by swiping down touch screen once from the upper edge

      4.       Touch notification box "USB for charging – touch for more options"

      5.       Select "File transfers"

      Now you can see your Tough Mobile´s files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Ringtones.

      Now you can set the copied personal music or audio clip as ringtone:

      1.       Open the "Settings menu"

      2.       Select "Sound & Notification"

      3.       Select "Phone ringtone"

      4.       Select your personal ringtone from the list and press “OK´

  • Can I set a personal alarm tone?

    • Yes, you can set your personal alarm tone, e.g. music or audio clip, to your Tough Mobile.

      First, you have to transfer your personal music or audio file to your Tough Mobile:

      1.       Connect Tough Mobile to the USB port of your PC

      2.       Open screen lock

      3.       Open notification boxes by swiping down touch screen once from the upper edge

      4.       Touch notification box "USB for charging – touch for more options"

      5.       Select "File transfers"

      Now you can see your Tough Mobile´s files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Alarms.

      Now you can select the copied personal music or audio clip as an alarm tone:

      1.       Open the "Clock" application

      2.       Select Alarm on the left upper corner of the screen

      3.       Select existing alarm or create new alarm by pressing "+" icon

      4.       Define alarm time and press "OK" (or just press “Cancel´ if you don´t want to modify alarm time)

      5.       Press Ringtone icon, select your personal ringtone from the list and press “OK´

  • Can I set a personal SMS notification tone?

    • Yes, you can set your personal SMS notification tone, e.g. music or audio clip, to your Tough Mobile.

      First, you have to transfer your personal music or audio file to your Tough Mobile:

      1.       Connect Tough Mobile to the USB port of your PC

      2.       Open screen lock

      3.       Open notification boxes by swiping down touch screen once from the upper edge

      4.       Touch notification box "USB for charging – touch for more options"

      5.       Select "File transfers"

      Now you can see your Tough Mobile´s files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Alarms.

      Now you can select the copied personal music or audio clip as an SMS tone:

      1.       Open the "Hangouts" application

      2.       Touch the Menu icon on the left upper corner of the screen

      3.       Select "Settings"

      4.       Select "SMS"

      5.       Select "Sound"

      6.       Select your personal tone from the list and press "OK"

  • How can I adjust Media, Alarm and Ringtone volume quickly?

    • 1.       Press volume up or down button once. Alarm volume adjustment bar appears on the upper edge of the screen.

      2.       Press the small arrow on the right side of the alarm adjustment bar.

      3.       Now you can easily adjust Ringtone (up), Media (middle) and Alarms (low) volumes of the device. You can mute any of these by clicking on the icon on the left.

                a.      Ringtone volume adjustment affects phone´s ring and message notification volume.

                b.      Media volume adjustment affects media volume, like music or video playback.

                c.      Alarm volume affects phone´s Clock alarm volume.

  • How can I mute Bittium Tough Mobile quickly?

    • 1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

      2.       Touch "Do not disturb" icon

      3.       Select "Total silence", "Alarms only" or "Priority only"

      4.       Touch "Done" icon

    • More information about alarm and vibration settings can be found from the Android™ 6.0 Marshmallow quick start guide
  • How can I adjust screen brightness level and utilize adaptive brightness?

    • The adaptive brightness function of the device keeps screen brightness level comfortable for you regardless of the environment brightness.

      1.       Open the “Settings´ menu

      2.       Select “Display´

      3.       Turn “Adaptive brightness´ on

      4.       Select Brightness level

      5.       Adjust brightness to the level that is comfortable for you.

  • What applications are recommended for Bittium Tough Mobile?

    • We can recommend a few useful applications (for those Tough Mobiles that have Google Mobile services included), that are available in Google Play Store:

      Gboard:  An alternative keyboard solution to replace the Android native keyboard provided with Tough Mobile.

      Android Messages: An alternative messaging solution that can be used instead of Hangouts as SMS application.

      Microsoft Office tools for Word, Excel, PowerPoint, Outlook, OneNote.

      Adobe Acrobat Reader for reading pdf files.

      Google Drive Applications

      - Autosync Google Drive for automatically syncing files between Tough Mobile and Google drive cloud service.

      - Google Sheets as an alternative spreadsheet solution for MS Excel.

      - Google Docs for creating and editing documents.

      Dropbox cloud storage for storing and sharing media and document files.

  • How can I play WMA music files in Bittium Tough Mobile?

    • Google Play Music player does not play WMA (Windows Music Audio) audio files.

      There are alternative music players available in Google Play Store.

  • Is it possible to disable the standard screen lock?

    • No, it is not possible. This is due to the information security of Bittium Tough Mobile.

 

5. Support

  • Is there a product warranty?

    • Yes. Bittium warrants Bittium Tough Mobile for a period of one (1) year, including all accessories provided in the sales box, against defects in materials or workmanship. If this Product is determined to be defective within the one (1) year warranty period, Bittium will repair the Product or replace it with a new or refurbished Product, at its option, at no charge to the customer, except as set forth below.

    • This warranty does not cover cosmetic damage, or device failure caused by liquid damages, or damage due to misuse, abuse, negligence, accident, or modification of any part of the Product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Bittium to service this Product.
  • How do I update my phone software?

    • All phone updates are delivered through OTA (Over-The-Air). Device will check SW update availability automatically and inform end-user when update is available. End-user can decide whether to download the SW update and when to update the device.
  • Are spare parts available?

    • Yes. Accessories, such as batteries, chargers, headsets, are available.
  • How do I find product support information?

  • What do I do when I have a problem with Bittium Tough Mobile?

    • Please visit Bittium Tough Mobile support page and Troubleshooting page.

      For the distributors and partners, please visit Bittium Support Portal. You can submit error reports, support requests, service requests, and feature requests through the portal. If you don't have a support portal account, please sent a new account request to product.support(a)bittium.com.

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