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Bittium Tough Mobile™ - Secure and Strong LTE Smartphone

For Demanding Security Needs

Bittium Tough Mobile, secure and strong Android™ based smartphone, is designed and built for demanding Mobile Security and Public Safety markets.

It is packed with innovative features that make it perfect for professionals, such as government agencies, authorities, first responders and other professionals with the need of communicating securely and reliably.

Bittium Tough Mobile can be easily customized for different use cases by accompanying it with different software and accessories. 

Android is a trademark of Google LLC.

Security Built in Layers

The security of Bittium Tough Mobile is built in layers inside the device which is critically important in keeping your sensitive data safe.

  • HW secure element – Ensures your critical data on the device cannot be accessed by securely storing confidential and cryptographic data on the tamper resistant hardware platform.
  • Secure boot & HW integrity check – Automatically ensures the integrity of the device hardware components and software at device start-up.
  • OS integrity – Integrity of operating system is checked also during device operation.
  • Disk encryption – Protects your critical data on the device using hardware rooted AES-256 algorithm.
  • Tamper detection – The device alerts if there have been any attempts to break in, and when necessary, automatically deletes all data from the device.
  • Trusted manufacturing – Manufacturing in Finland in a controlled production line.

Superior Security and Durability

Three Variants

There are three different Bittium Tough Mobile variants available, all providing a different level of security. The variants are based on the same hardware, including the security layers built in the device.

Bittium Tough Mobile

With Google apps pre-installed. Perfect option for example for Public Safety users. For securing the data in transit, combine the smartphone with Bittium Secure Suite™ device management and encryption software product.

Bittium Tough Mobile non-Google

Without Google apps pre-installed. Certified for RESTRICTED level data together with Bittium Secure Suite. Read more about the complete solution: Bittium Tough Mobile R.

Bittium Tough Mobile dual-boot

Dual-boot device with two operating systems and total data separation. Certified for CONFIDENTIAL level data together with Bittium Secure Suite. Read more about the complete solution: Bittium Tough Mobile C.

Highlights

Secure

World's most secure mobile platform with a hardened Android OS.

Robust

IP67 water and dust resistant and MIL-STD-810G shock resistant.

For Professional Use

Secure and reliable communication for professional users in Mobile Security and Public Safety markets

Multicontainer 

Multicontainer feature gives the secure Bittium Tough Mobile added versatility and ease of use together with data isolation and encryption.

  • Use up to four container workspaces with the same device.
  • Each workspace can be connected to data and services of a different organization.
  • Workspaces are securely isolated from each other and user's personal data and applications.
  • All the connections, services and applications from the workspaces are running and online simultaneously.
  • Connections from the workspaces are secured with the Bittium Secure Suite™. Bittium Secure Suite provides also trusted device management.

See separate datasheet for more information and contact us.

  

Related Products

Bittium Secure Suite™

Full set of services for Bittium Tough Mobile enabling high level of security for communications, data transfer and device management.

Bittium SafeMove® Mobile VPN

Bittium SafeMove® Mobile VPN remote access software provides always-on, secure and seamless mobility and addresses some of the most common issues with mobile connectivity.

Bittium SafeMove® Analytics

Advanced monitoring and reporting module that helps authorities to monitor network connectivity and performance to improve productivity and user experience.

Product Features

Open/close section Superior security

Bittium Tough Mobile's security is built on a special security platform with features like tamper detection to protect hardware from physical attacks and integrity check to ensure end-user security and privacy.

Bittium Tough Mobile security features:

Secure boot & runtime integrity - at device start-up the phone automatically checks the integrity of the hardware components and software integrity - also while using the phone.

Secure data storage - all the information stored in the phone is strongly encrypted (AES-256) and inaccessible by anyone else but the user. In addition, user credentials and cryptographic keys are stored within physically separated security components.

Tamper detection - the phone will alert the user if there have been any attempts to break in, and when necessary, automatically deletes all data from the device.

Secure email - the device can be integrated with an email client that is compatible with the OpenPGP standard. Using the secure email requires download of OpenKeychain app from app store*.

Restricted application permissions.

Easy erase of all personal data from the phone.

 (*Google Play)

Bittium provides additional security features for the phone with Bittium Secure Suite™ solution. Bittium Secure Suite is a software product providing a scalable set of software services, such as remote device management, remote attestation, and securing the network connections of the device (VPN). Bittium Secure Suite is intended especially for enterprises, government agencies and other professional users.

For the highest level of security,  Bittium Tough Mobile™ C is a mobile solution for processing and transmission of confidential, classified information. 

Bittium Tough Mobile C is the first smartphone based solution in the world to receive Confidential level encryption product classification (NSCA-FI).

Open/close section Extreme durability

Unibody frame construction and display protection

Cast magnesium Unibody frame construction makes the mechanical construction extremely rigid protecting the device effectively.

Enables sophisticated rugged ID, combination of extreme durability and attractive, fashionable and inconspicuous outlook.

Rigid frame structure protects display glass.

IP67 level water and dust resistance

 


IP67 level protection against rain, water and dust.

Covers protecting headset and USB connectors.

Liquid silicon protection for split lines.

 

 
Open/close section Global LTE connectivity

Bittium Tough Mobile smartphone provides global connectivity with support for both commercial cellular networks and public safety LTE band 14.

  • 9 LTE bands simultaneously in one device.
  • LTE advanced with up to 150Mbit/s data speeds.
  • Dual SIM slots.

The phone also supports commercial 2G/3G networks in various frequencies.

Wi-Fi a/b/g/n/ac and Bluetooth 4.0 enable wireless, standard-based connectivity to various peripheral devices and accessories.

Miracast wireless display interface provides wireless screen sharing to external displays.

NFC for various use cases like access control, accessory authentication.

Assisted GPS (aGPS) and Glonass combined with Qualcomm iZatTM location technology enables accurate positioning also indoors and urban areas.

Open/close section Performance

Qualcomm® SnapdragonTM 801

  • Quad-core Krait CPU up to 2.3GHz
  • Adreno 330 3D graphics accelerator
  • Hexagon QDSP 600MHz


Operating System (OS)

  • Android™ 6.0 (Marshmallow)
  • Available with or without Google Mobile Services


Memory

  • 2GB LPDDR3 PoP RAM
  • 32GB eMMC Mass Storage
  • micro SD expansion slot


Security

  • Secure boot 
  • Runtime integrity
  • Application permission firewall
  • Secure data storage for user credentials and encryption keys
  • Encrypted mass memory
  • Tamper detection
  • FIPS 140-2 compliant HW cryptography
  • PGP encrypted email from Google Play or via optional Secure Suite
  • Secure Suite (optional)
    • Mobile VPN
    • Device management
    • Remote attestation
    • Enterprise app library
    • PGP encrypted email
    • Log server
    • Secure push service


Battery

  • 2700mAh Li-Ion


Sensors

  • 3D Gyroscope
  • 3D Accelerometer
  • 3D Magnetometer
  • Proximity Sensor
  • Ambient Light Sensor
  • Barometer


Imaging and Video

  • 8 MP main camera with Autofocus and LED Flash
  • 2 MP for front facing applications
  • Full HD video capture and playback

Audio

  • Dual high-performance speakers
  • Multi-microphone active noise cancelling
  • Earpiece and microphone
  • 3.5mm headset connector

Positioning

  • aGPS/Glonass
  • iZATTM positioning framework


Configurable multipurpose button

  • Button that can be used for PTT, camera, emergency call, etc. purposes
Open/close section Physical characteristics

Dimensions (HxWxD)

  • 141mm x 75.5mm x 13.5mm
  • Weight 180 grams


Display

  • 5" Full HD (1080*1920) LCD
  • Glove-usable capacitive touch, functional also in wet conditions


Mechanical

  • IP67 water and dust resistance
  • MIL-STD-810G shock resistant


Operating range

  • -20 C to 55 C


Interfaces

  • USB2.0/3.0 with charging
  • Wireless display (Miracast compliant)
  • Dual-SIM slots
Open/close section Wireless connectivity

Bittium Tough Mobile (SD-41) & Bittium Tough Mobile B28 (SD-42) variant: 
LTE

  • 3GPP rel10 (LTE Advanced)
  • Rel12 QCI classes for Public Safety. Subject to network support.
  • FDD Cat4, DL 150 Mbit/s, UL 50 Mbit/s
  • IMS, VoLTE-ready
  • Band configuration (SD-41):
    • B2 (1900), B3 (1800), B4 (1700), B5 (850), B7 (2600), B13 (700), B14 (700), B17 (700), B20 (800)
  • Carrier Aggregation: supported
  • Band configuration (SD-42):
    • B1 (2100), B2 (1900), B3 (1800), B4 (1700), B5 (850), B7 (2600), B8 (900), B14 (700), B20 (800), B28A & B (700)

UMTS/HSPA

  • 3GPP rel8, HSPA , DL 42 Mbit/s, UL 5.76 Mbit/s
  • Band configuration:
    • B1 (2100), B2 (1900), B4 (1700), B5 (850), B8 (900)


GSM/GRPS/EDGE

  • 850/900/1800/1900MHz


Other Radios

  • Wi-Fi 802.11 a/b/g/n/ac
  • BT 4.0
  • NFC
Open/close section Supreme audio quality

4 microphones together with active noise cancellation enables loud and clear call voice quality also in noisy environment.

Dual high-performance speakers with high acoustical volume provides premium audio quality and over 100dB SPL sound pressure.

Configurable button enables mission-critical push-to-talk (PTT) voice applications. 

Open/close section Keys and connectors

 

 

(Features are subject to change.)

Accessories

Desktop Stand

Bittium Tough Mobile can be used while charging it in the desktop stand

Vehicle Holder

Bittium Tough Mobile can be used while charging it in the vehicle holder

Battery

2700mAh Li-Ion

Wall charger with USB cable

With US, UK and EU adapters

Headset

With a 3.5mm connector

Materials & Partners

Open/close section Videos

Open/close section Customization options

Bittium Tough Mobile has the following options for customer branding

Co-branding, including the following items:

  • Customer-specific boot animation
  • Customer-specific splash screen
  • Customer-specific wallpaper


Full branding, including the following items:

  • Customer-specific boot animation
  • Customer-specific splash screen
  • Customer-specific wallpaper
  • Customer ID in device menu structure
  • Welcome and tamper screen customization
  • Customer-branded type label
  • Customer logo on battery cover (printed)
  • Customer-branded Quick User Guide
  • Recessed (engraved) customer logo on the battery cover
  • Customer-branded sleeve for the sales box
  • Integration of customer-specific applications


It is also possible to have hardware and mechanics variants of the Tough Mobile, e.g. memory of RF band variants, or customer-specific device ID.

Open/close section Partners
 

Knowledge partner and Total supplier

Top performance and innovation strength, everything in service of a common goal, delivering a high-quality product to professionals who depend on these products under all circumstances. Abiom contributes its innovative products and services to a better service of the public security and associated to a higher quality of safety for the citizen. The knowledge and expertise in the area of radio communication, mobile data and light and sound systems makes Abiom your central point of contact for communication and mobility issues. Our company is fully qualified to advise, build-in and service all products/solutions. If the right solution is not available in your situation, we will develop it for you.

For further information, visit: www.abiom.nl 
 

For twenty years Ardaco has been at the forefront of developing information and communication technology to help organizations communicate securely and efficiently. A leader in the field, and dedicated to innovation, Ardaco has created communication platforms and secure document handling which place the customer in complete control.

Silentel is comprehensive mobile communication security solution based around a secure server located with you or with Ardaco. Silentel is fast to implement by all of your selected users and then the ability to talk, message, chat and group chat, send images, documents and any other files securely.

For further information, visit: www.ardaco.com 
 

Armour Communications Limited provides market leading technology for secure communications solutions for voice, video, messaging and data on everyday smartphones and tablets.

Supplying Government, Enterprise and Finance markets with an easy to use, intuitive app, downloadable from the app stores and compatible across Android and iPhone, with optional PBX integration for landline connection. Delivering advanced security techniques and functionality for a highly scalable cloud-based service or an on-premises solution providing customers complete control and privacy of their communications.

Armour´s product offerings include FIPS, NATO and CPA approved solutions to OFFICIAL-SENSITIVE, with additional security layers to mitigate threats up to SECRET.

For further information, visit: www.armourcomms.com 
 

Beatrice Technologies, Inc. is dedicated to bringing you quality and reliability in technology, with advanced products that help leverage your business critical communications. Beatrice is committed to providing quality and reliability to all our customers.

For further information, visit: www.beatriceco.com



 

With over 15 years' experience of helping governments and businesses secure their valuable data, Becrypt has a long heritage of providing enterprise data protection solutions to the most security conscious organisations. Innovating to provide the highest levels of product assurance, our data protection solutions allow diverse platforms to be adopted within the enterprise with confidence. Working with device manufacturers, we deliver comprehensive mobile security as a seamless user experience that supports productivity without compromising protection.

For further information, visit: www.becrypt.com 
 

Danoffice IT provides professional and efficient IT & IS turnkey solutions to international organizations and businesses operating worldwide with its one-stop-shopping platform including a large number of high quality brands, skilled certified personnel and added value services.

Danoffice IT elaborates on 22 years of experience exclusively supplying and servicing hardware to international organizations, governmental and non-governmental organizations and business-to-business partners HQ, operating globally.

Your business, our passion - are the keywords which define Danoffice IT worldwide.

Danoffice IT strive for excellence and appreciate the importance of being a flexible and reliable partner, offering tailor-made IT & IS solutions.

For further information, visit: www.danofficeit.com 
 

Dencrypt A/S is a danish company specialising in dynamic encryption of data communication with focus on combining a user-friendly operation with state-of-the-art encryption technology. Dencrypt´s solutions provide an effective protection against eavesdropping and industrial espionage and targets companies and organisations for whom protection of confidential information, critical technology or customer relations is important. Dencrypt is on the market with the DC1000 SecureTalk solution for encrypted voice and chat and delivers to the Danish Armed Forces, government offices and private companies.

For further information, visit: www.dencrypt.dk
 

Etherstack is a mission-critical communications technology company specialising in TETRA, DMR, P25 and PTT over LTE.

Etherstack engineers apply state-of-the art innovation to public safety radio while keeping it secure and reliable. Achievements include the world´s first all-IP PTT core switching infrastructure, protocol stack licensing to over 70% of public safety radio manufacturers and a range of niche products from USB crypto modules to portable repeaters.

The company has R&D facilities in London, Sydney, New York and Yokohama.

For further information, visit: www.etherstack.com 
 

ENENSYS Technologies is a global designer and manufacturer of innovative professional equipment for the Digital Video Delivery and Broadcast industry. For 15 years, ENENSYS enables Efficient Video Delivery over Terrestrial (ATSC 3.0, DVB-T/T2, ISDB-T/Tb, HbbTV…), Satellite (DVB-S/S2/S2X) & Telecom Networks (4G/5G, IPTV, OTT), and provides Test & Monitoring equipment with the TestTree brand.

With the acquisition of Expway, ENENSYS covers the entire Media Delivery Chain, from the head-end all the way to the receiver. ENENSYS provides operators a unique end-to-end solution for broadcast over 4G/5G network: the most advanced eMBMS solution on the market, with the largest eMBMS commercial deployments.

For further information, visit: www.enensys.com 
 

Born global and founded in 2003 by former engineers and Nokia executives, Genaker is a private and independent company, pioneering in innovative mobile solution development.

Genaker Mission Critical PTT provides first responders and other professionals a secure and real-time communication service. It enables fast walkie-talkie type of communications over public or dedicated mobile networks (WiFi, GPRS, 3G and LTE), operated by Android smart phones and employing shoulder mics and earpieces if required. Users are able to see who is connected in each channel, participate in multiple channels simultaneously and communicate one to one, all without investing in infrastructure or hardware. Furthermore, the dispatcher client enables these mobile users to be coordinated, recorded and even geolocated from the office or control center.

For further information, visit: www.genaker.net 
 

GSMK CryptoPhone® secure mobile devices offer trustworthy 360-degree protection: voice & message encryption plus device security in an easy-to-use package. They are the only secure mobile telephony products on the market that come with source code available for independent security assessments. Featuring the strongest and most secure encryption algorithms available today as well as extraordinarily robust communication links that have been carefully optimized to reliably deliver secure end-to-end encrypted communications even under adverse network conditions, GSMK CryptoPhone technology offers true strategic security for encryption of voice and messages with latest-generation voice codecs and full interoperability across network borders. A hardened operating system reliably protects the device against outside attacks, thus offering true 360-degree protection when it counts most. 

For further information, visit: www.cryptophone.de
 

INSTAVOX provides in France an integrated PTT over cellular solution that takes advantage of the long experience of its mother company NOVELAD in PMR critical solutions. INSTAVOX combines a POC application edited by TASSTA with the most secure, ruggedized and reliable devices and state of the art configuration support to provide critical communication services to police forces, security organizations and strategic sites.

For further information, visit: www.instavox.fr 
 

KICKmobiles® Ltd was incorporated in 2008 to cater to global customers with factory unlocked mobile phone devices. In particular, we supply specialized products such as world´s most Private and Secure, Rugged, Tough, Luxury, Classic, Vintage, Gold Customized, Special/Limited Editions and VIP cell phones. We cater to global customers via our online store and physical luxury store in Kensington-London, United Kingdom. We are also specialised in secure and private communication solutions to Individual, Enterprise and Government customers. Bittium Tough Mobile prospective customers can now directly order and checkout / enquire via online at www.kickmobiles.com/bittium or In-Store, Kensington-London with Tax Free Shopping for eligible customers.
 

Oceus Networks Inc., a solutions company, provides agile and innovative mobile technologies that enable secure, high-speed communications to customers leveraging the latest in standards-based commercial off-the-shelf (COTS) technology. We provide products and solutions at best value to enable success for our customers' unique missions. Privately U.S.-owned and operated, Oceus Networks' headquarters are located in Reston, Virginia.

For further information, visit: www.oceusnetworks.com
 

Qnective is a leading provider of sophisticated communication solutions and services, with deep expertise in wireless technologies, networking and highly-secure encryption mechanisms. Qnective combines mobile experienced professionals with advanced cryptography and security experts in order to develop state of the art secure communication platforms for private enterprises and public organizations. Founded in 2007, Qnective is privately held and headquartered in Zurich, Switzerland.

For further information, visit: www.qnective.com  
 

Saab serves the global market of governments, authorities and corporations with products, services and solutions ranging from military defence to civil security. Saab TactiCall ICS interconnects various communication technologies regardless of radioband, frequency and hardware, reduces effort, reduces risk and increase tempo. The system is scalable from one to several operator positions or communication interfaces and makes up the centerpiece in remote controlled setups from single radio to complete operations.TactiCall Mobile solutions take ICS one step further and brings TactiCall to your smartphones, tablets and laptops. TactiCall Mobile users will be able to communicate with individuals or groups on other mobile devices, user terminals, portable radios and TETRA terminals as well as with users in their remote office environment.

For further information, visit: www.saabgroup.com 
 

TC Connect is a leading system integrator delivering voice and data communications solutions for professional users. TC Connect is specialized in developing customer-specific system solutions that are tailored to suit their customers' business needs with high demands on functionality and reliability.

Being able to communicate safely and without unwanted interruptions is crucial for TC Connect's customers, operating in the segments of Public Sector, Healthcare, Security, Infra Structure, Energy and Industry. TC Connect has been working for designing, building, delivering, integrating and adapting products and services for decades and it’s a part of TCECUR group with its roots in the telecom industry. TC Connect has experience, knowledge, processes and the internal resources required to create and maintain customized solutions. TC Connect areas of expertise are Mobile coverage and indoor solutions, Mobile measurement and control, Operation and monitoring, Security and safety, Terminals and accessories as well as Services.

For further information, visit: www.tcconnect.se

Support

Open/close section Videos

Open/close section USB driver

Bittium Tough Mobile USB driver is required for Windows 7 and earlier Windows versions if you want to perform adb debugging with Tough Mobile device

Download .exe file 

Open/close section Water and dust protection

Follow the water and dust protection information carefully to prevent damage to Bittium Tough Mobile and to maintain the water resistant and dust-protected performance of the device.

  • Bittium Tough Mobile may be damaged if water or dust enters the device. Do not immerse Bittium Tough Mobile in water on purpose.
  • Bittium Tough Mobile is IP67 rated dust protected and water resistant meaning that the phone can survive accidental dips and up to 30 minute submersion at 1 meter depth in water. In order to maintain the water and dust resistance the battery cover, the USB connector cover and the headset cover must be properly closed.
  • Intentional underwater immersion of Bittium Tough Mobile should be avoided. Bittium Tough Mobile is not designed for purposeful underwater or shower usage. Purposeful use of the phone in these environments will result in a void of the warranty.
  • The battery cover, USB and headset jack covers may be loosened during normal use or may be broken or deformed if Bittium Tough Mobile is dropped or receives an impact. For IP67 rating ensure that all the covers are in good condition and are properly aligned and tightly closed.
  • Submerging Bittium Tough Mobile in water will degrade touch screen responsiveness and audio quality. To restore the touch screen responsiveness and normal audio quality dry all water off including the touch screen, earpiece and loudspeaker openings. 
  • Do not expose Bittium Tough Mobile to water which is moving with force, such as water running from a tap, shower, hose, drips, sprays or splashes. 
  • If Bittium Tough Mobile is exposed to salt water, rinse it softly with fresh water immediately and dry it thoroughly with a clean, soft cloth. 
  • Dry your hands before opening Bittium Tough Mobile covers. Do not open the device's covers if the device is wet, in water or in very humid environment. 
  • Be careful when opening or closing the battery cover to avoid damaging the rubber seal. Also, clean the battery cover and the rubber seal from all water debris before closing it.
  • The USB and headset ports must be completely dry before a cable can be connected.
Open/close section Shock resistance
  • Bittium Tough Mobile has been tested against the test method MIL-STD-810G 516.6 Shock Procedure IV (Transit Drop). It includes 26 drops (each corner 1 time) from 1.22 meters. This has been done to ensure that the device can be used in the field in demanding environments.
  • In addition to test methods defined by MIL-STD-810G, Bittium has also done guided free fall (1.5m to wooden surface) and random free fall (1m) tests.
  • Intentional dropping of Bittium Tough Mobile should be avoided. Cosmetic damage, device failure caused by liquid damages, or damage due to misuse, abuse, negligence, accident, modification or disassembly of any part of Bittium Tough Mobile are not covered by the product warranty offered by Bittium.

In addition, to avoid damage to the device, do not expose the device to sun lotion, mosquito repellent or other corroding substances.

Open/close section Support requests

For solving possible problems with your Bittium Tough Mobile, please first read through all the FAQ and Support information on this webpage. If your problem is not solved, distributors and partners please visit the Bittium Tough Mobile Support Portal for Partners to submit error reports, support requests, service requests, and feature requests. If you don't have an account for the Support Portal, please fill the Bittium Tough Mobile Support Request Form to make your support request.

FAQ

General

Open/close section How does Bittium Tough Mobile differ from a "normal" smartphone?

Bittium Tough Mobile differs from standard of-the-shelf smartphones in several ways.

Bittium Tough Mobile is available in three OS versions: one version is provided with the Google Mobile Services like Google Play and Google Maps, second is pure Android Open Source Project (AOSP) version without any Google Mobile Services, and third is a dual-boot device with two operating systems in the same device.

Bittium Tough Mobile incorporates a special security platform with features like tamper-detection to protect hardware from physical attacks, as well as an integrity check to ensure end-user security and privacy. Bittium Tough Mobile can be also remotely "wiped" if lost and mobile email can be secured by end-to-end PGP-encryption.


For the highest level of security, Bittium Tough Mobile can be complemented with its back-end system Bittium Secure Suite. Together with the Bittium Tough Mobile non-GMS variant they form Bittium Tough Mobile R solution, and together with the dual-boot variant they form Bittium Tough Mobile C solution. Bittium Tough Mobile C is the first smartphone based solution to have received official Confidential level encryption product classification (NSCA-FI). Bittium Tough Mobile C provides ultimate flexibility for the end-user by providing two operating system profiles (dual-OS). This means that the same device can be used in both "on duty" and "off duty" domains.


Bittium Tough Mobile R has received Restricted level encryption product classification (NSCA-FI). The security classifications mean that the solution meets either "Restricted" or "Confidential" security requirements set by the cyber security authorities for storing, transmitting and processing classified material. Security levels are defined by authorities and "Restricted" and "Confidential" are some of these classifications, "Confidential" meeting the higher level security requirements.

In addition to the high level security, Bittium Tough Mobile provides also extreme physical durability, including IP67 level water and dust protection and military-grade (MIL-STD810G) shock resistance.

Bittium Tough Mobile has a configurable HW button that can be used for example as a PTT button. Bittium Tough Mobile also supports FirstNet's LTE Band 14 for Public Safety.

Open/close section How does Bittium Tough Mobile's VPN (SafeMove Mobile VPN) differ from a normal VPN?

SafeMove is an always-on IPsec VPN. The integrated firewall and VPN policy is in place and enforced before the network interfaces are started and remains so until the device is shut down. This provides strong network security protection that add-on VPNs cannot match. The secure connection is automatically established and re-established, without any interaction from the user, thus providing seamless connectivity.

Open/close section What do "Restricted" and "Confidential" security classification levels mean?

Restricted or Confidential security classification means that the solution meets either "Restricted" or "Confidential" security requirements set by the Cyber Security authorities for storing, transmitting and processing restricted material. Security levels are defined by authorities and "Restricted" and "Confidential" are two of these classifications, "Confidential" meeting the higher level security requirements.

Open/close section Are Tough Mobile R and Tough Mobile C products available for consumers or individual users?

No, Bittium Tough Mobile R and Bittium Tough Mobile C variants are targeted for government and enterprise users only, and these products also require professional installation and training.

Open/close section What does "MIL-STD-810G" mean?

MIL-STD-810G is a US military standard that defines a broad set of environmental (like shock, vibration, temperature, humidity) requirements for mobile devices that are designed for use in harsh environments.

Open/close section What does "IP67 level protection" mean?

IP67 level protection means that the device is built to be protected from dust and can be submerged in 1 meter of water for 30 minutes and will still be operational.

Open/close section What is "PGP encrypted email"?

PGP (Pretty Good Privacy) is an encryption, decryption and signing method for data communications, like email. When an email is sent using PGP encryption, it can be read only if the receiver has the key to open the encryption.

Open/close section What kind of type approvals does Bittium Tough Mobile have?

Bittium Tough Mobile has CE, FCC, GCF and PTCRB type approvals.

Open/close section Can Bittium Tough Mobile be used in commercial networks?

Yes, Bittium Tough Mobile can be used in commercial networks.

Open/close section What languages does Bittium Tough Mobile support?

All languages that are supported by Android are available.

Open/close section In which country Bittium Tough Mobile is designed and manufactured?

Bittium Tough Mobile is designed and manufactured in Finland.

Open/close section How does the Dual SIM function work?

Bittium Tough Mobile has a user-selectable dual SIM function. It means that the end-user can manually select from the user interface which one of the two (2) SIM cards is active.

Open/close section I'm a company IT admin. How can I manage the devices?

Bittium Secure Suite™ allows centralized, remote management of Bittium Tough Mobile. Device security and VPN policies can be managed on a server and pushed to devices. Devices can be remotely locked or wiped. Bittium Secure Suite includes server side solution that will be integrated as part of company's IT solution.

Open/close section I'm a company IT admin. Can I control the applications such as "whitelisting"?

Yes, with Bittium Secure Suite's Device Management it is possible. Additionally, the Enterprise App Library function allows the maintenance of a well-defined, locked down set of "allowed" apps, keeping the mobile app install base up-to-date with new versions and security fixes.

Open/close section Is there more than one Bittium Tough Mobile available? What are they and what are their differences?

There are three (3) variants of Bittium Tough Mobile.

1) Bittium Tough Mobile with Google Mobile Services (like Google Play, Maps) for those customers who wish to utilize Google Services.

2) Pure Android open source variant without any Google Mobile Services for those customers that do not utilize Google services and require ultimate security from their mobile devices. Together with Bittium Secure Suite back-end system, the solution has received Restricted level encryption product classification (NSCA-FI). 

3) Bittium Tough Mobile dual-boot, a variant with two completely separate operating modes in the same device. 

  • Public: meant for personal use, where e.g. social media applications are freely available (Google Android)
  • Confidential: completely separated from public mode, hardened for secure use, and meant for demanding use cases of authorities and other users requiring high-level of information security (Bittium Secure OS)

Together with Bittium Secure Suite they form Bittium Tough Mobile C solution. This combination is the first smartphone based solution in the world to receive official Confidential level encryption product classification (NSCA-FI). 

 

Open/close section Can I receive further details about specific product features?

All publicly available product information is on our website. More detailed technical information is available for customers under Non-Disclosure-Agreement (NDA).

Customization

Open/close section What kind of customization options exist?

Bittium Tough Mobile has a variety of customization options for customer-branding (co-branding and full branding). It is also possible to have hardware and mechanical variants of Tough Mobile, e.g. memory or RF band variants, or a customer-specific device ID. More information on the customization options can be found from the Materials section.

Open/close section Is it possible to use programmable side button for applications such as Push-To-Talk (PTT) functionality?

Yes. This button can be configured to serve many different functions, not only PTT functionality. Other functions which can be enabled, for example, are the selection of the SIM card, launching the application of your choice, and more. Please refer to the details in  the Bittium Tough Mobile Quick User Guide.

Open/close section Can I set up my own app store?

Yes. Bittium Secure Suite has a function to enable this capability. Additionally, Bittium's Enterprise App Library provides an organized way for employees to download and install permitted applications on their mobile devices.

Ordering

Open/close section How can I buy a Bittium Tough Mobile?

Customers in Finland and in other selected European countries (Austria, Belgium, France, Germany, Ireland, Italy, Luxemburg, Malta, Monaco, Spain, Sweden, United Kingdom) can buy max. two Bittium Tough Mobiles in one order from Bittium webshop.

If there is a need to buy more than two Bittium Tough Mobiles, or Bittium Tough Mobiles with additional features, software or services, please contact sales1global(a)bittium.com or use the Contact us form. 

Open/close section Are all accessories included in the sales box? Can I buy them separately?

Bittium Tough Mobile sales box includes:

  • Wall charger with EU, US and UK adapter
  • USB cable
  • Stereo headset

Wall chargers, USB cables, stereo headsets and batteries are also available as spare parts.

In Bittium webshop, the desktop stand/charger, vehicle holder/charger, and 2700mAh batteries are available for purchase as accessories. The maximum order quantity of the batteries per order is two.

For additional needs, please contact sales1global(a)bittium.com or use the Contact us form. 

How to Use

Open/close section How can I remove and attach the battery cover?

To remove the battery cover, insert e.g. a thin plastic wedge in the slot between the battery cover and the phone body on the lower left corner and slide the wedge along the side and bottom to pry the cover open. The back cover of Bittium Tough Mobile should "pop-up" with a moderate level of force. (Note: the battery cover of Bittium Tough Mobile is intentionally tight to meet the IP67 requirements.)

To attach the battery cover, first insert the upper end of the battery cover in place and then the lower end. Then snap the sides of the battery cover in place. Make sure the battery cover is flush with the chassis.

       

Open/close section Can I charge Bittium Tough Mobile with normal USB?

Bittium Tough Mobile is compliant with standard USB2.0 devices. However, the use of non-Bittium approved chargers is not recommended and Bittium can't guarantee they comply with the USB specification and are safe to use with Bittium Tough Mobile. Please refer to the user guide.

Open/close section How can I enable or disable Bittium Tough Mobile from using mobile data?

1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

2.       Touch the icon showing cellular operator name and connection type.

3.       Enable or disable Cellular data with the slide key icon.

Open/close section How to show the list of available Wi-Fi networks?

1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

2.       Touch the Wi-Fi text and small triangle below the Wi-Fi icon to see the list of available Wi-Fi networks.

3.       Connect to Wi-Fi networks by selecting it from the list.

Open/close section Can I take a close-up picture?

Yes, it is possible from a distance of 10 cm.

Open/close section How can I take a screenshot with Bittium Tough Mobile?

To take a screenshot of Tough Mobile's screen, press "Volume down" and "Power" button simultaneously and keep them pressed down until you here shutter sound.

Please note that it is important to press the buttons exactly at the same time.

Open/close section Can I set a personal ringtone?

Yes, you can set your personal ringtone, e.g. music or audio clip, to your Tough Mobile. First, you have to transfer your personal music or audio file to your Tough Mobile:

1.       Connect Tough Mobile to the USB port of your PC

2.       Open screen lock

3.       Open notification boxes by swiping down touch screen once from the upper edge

4.       Touch notification box "USB for charging – touch for more options"

5.       Select "File transfers"

Now you can see your Tough Mobile's files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Ringtones.

Now you can set the copied personal music or audio clip as ringtone:

1.       Open the "Settings" menu

2.       Select "Sound & Notification"

3.       Select "Phone ringtone"

4.       Select your personal ringtone from the list and press "OK"

Open/close section Can I set a personal alarm tone?

Yes, you can set your personal alarm tone, e.g. music or audio clip, to your Tough Mobile.

First, you have to transfer your personal music or audio file to your Tough Mobile:

1.       Connect Tough Mobile to the USB port of your PC

2.       Open screen lock

3.       Open notification boxes by swiping down touch screen once from the upper edge

4.       Touch notification box "USB for charging – touch for more options"

5.       Select "File transfers"

Now you can see your Tough Mobile's files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Alarms.

Now you can select the copied personal music or audio clip as an alarm tone:

1.       Open the "Clock" application

2.       Press Alarm icon on the left upper corner of the screen

3.       Select existing alarm or create new alarm by pressing " " icon

4.       Define alarm time and press "OK" (or just press "Cancel" if you don´t want to modify alarm time)

5.       Press Ringtone icon, select your personal ringtone from the list and press "OK"

Open/close section Can I set a personal SMS notification tone?

Yes, you can set your personal SMS notification tone, e.g. music or audio clip, to your Tough Mobile.

First, you have to transfer your personal music or audio file to your Tough Mobile:

1.       Connect Tough Mobile to the USB port of your PC

2.       Open screen lock

3.       Open notification boxes by swiping down touch screen once from the upper edge

4.       Touch notification box "USB for charging – touch for more options"

5.       Select "File transfers"

Now you can see your Tough Mobile's files in your PC. Copy your personal audio or music files to the folder Bittium Tough Mobile > Internal storage > Alarms.

Now you can select the copied personal music or audio clip as an SMS tone:

1.       Open the "Hangouts" application

2.       Touch the Menu icon on the left upper corner of the screen

3.       Select "Settings"

4.       Select "SMS"

5.       Select "Sound"

6.       Select your personal tone from the list and press "OK"

Open/close section How can I adjust Media, Alarm and Ringtone volume quickly?

1.       Press volume up or down button once. Alarm volume adjustment bar appears on the upper edge of the screen.

2.       Press the small arrow on the right side of the alarm adjustment bar.

3.       Now you can easily adjust Ringtone (up), Media (middle) and Alarms (low) volumes of the device. You can mute any of these by clicking on the icon on the left.

          a.      Ringtone volume adjustment affects phone's ring and message notification volume.

          b.      Media volume adjustment affects media volume, like music or video playback.

          c.      Alarm volume affects phone's Clock alarm volume.

Open/close section How can I mute Bittium Tough Mobile quickly?

1.       Open the Quick Settings panel by swiping down twice with one finger (or once with two fingers) from the top of an unlocked screen.

2.       Press "Do not disturb" icon

3.       Select "Total silence", "Alarms only" or "Priority only"

4.       Touch "Done" icon

More information about alarm and vibration settings can be found from the Android™ 6.0 Marshmallow quick start guide

Open/close section How can I adjust screen brightness level and utilize adaptive brightness?

The adaptive brightness function of the device keeps screen brightness level comfortable for you regardless of the brightness of your surroundings.

1.       Open the "Settings" menu

2.       Select "Display"

3.       Turn "Adaptive brightness" on

4.       Select Brightness level

5.       Adjust brightness to the level that is comfortable for you.

Open/close section What applications are recommended for Bittium Tough Mobile?

We can recommend a few useful applications (for those Tough Mobiles that have Google Mobile Services included), that are available in Google Play Store:

Gboard:  An alternative keyboard solution to replace the Android native keyboard provided with Tough Mobile.

Android Messages: An alternative messaging solution that can be used instead of Hangouts as SMS application.

Microsoft Office tools for Word, Excel, PowerPoint, Outlook, OneNote.

Adobe Acrobat Reader for reading pdf files.

Google Drive Applications

  • Autosync Google Drive for automatically syncing files between Tough Mobile and Google drive cloud service.
  • Google Sheets as an alternative spreadsheet solution for MS Excel.
  • Google Docs for creating and editing documents.

Dropbox cloud storage for storing and sharing media and document files.

Open/close section How can I play WMA music files in Bittium Tough Mobile?

Google Play Music player does not play WMA (Windows Music Audio) audio files.

There are alternative music players available in Google Play Store.

Open/close section Is it possible to disable the standard screen lock?

No, it is not possible. This is due to the information security of Bittium Tough Mobile.

Open/close section How to make your battery last longer?

To make your battery last longer, you have multiple options.

1. Turn off tethering and hotspots when you’re not using them:

  1. Settings > More > Tethering and Portable Hotspots

2. Turn off your Wi-Fi and Wi-Fi scanning when you are not using them:

  1. Settings > Wi-Fi

3. Turn of your Bluetooth when you are not using it:

  1. Settings > Bluetooth

4. Turn off location when it's not necessary:

      a. Settings > Location

Note that some applications and features don’t work without location services.

5. Turn off Google apps automatic downloads and updates:

  1. Google Play > Settings > App download preference > Ask me every time.
  2. Google Play > Settings > Auto-Update apps > Don't auto-update apps.

Support

Open/close section Is there a product warranty?


Yes. Bittium warrants Bittium Tough Mobile for a period of one (1) year, including all accessories provided in the sales box, against defects in materials or workmanship. If this Product is determined to be defective within the one (1) year warranty period, Bittium will repair the Product or replace it with a new or refurbished Product, at its option, at no charge to the customer, except as set forth below.


This warranty does not cover cosmetic damage, or device failure caused by liquid damages, or damage due to misuse, abuse, negligence, accident, or modification of any part of the Product. This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than a facility authorized by Bittium to service this Product.


The warranty information can also be found from the Bittium Tough Mobile user manual.

Open/close section How do I update the software on my phone?


All phone updates are delivered OTA (Over-The-Air). The device will check SW update availability automatically and inform you when an update is available. You can decide whether to download the SW update and when to update the device.


To manually check the availability of updates from your Tough Mobile, go to Settings -> About phone -> System updates, and press Check now.

Open/close section Are spare parts available?

Yes. Accessories, such as batteries, chargers, headsets, are available.

Open/close section How do I find product support information?

Please first read through all the FAQ and Support information on this webpage.

For information about Android operation system, please refer to the full Android™ 6.0 Marshmallow quick start guide.


If your problem is not solved, distributors and partners please visit the Bittium Tough Mobile Support Portal for Partners to submit error reports, support requests, service requests, and feature requests. If you don't have an account for the Support Portal, please fill the Bittium Tough Mobile Support Request Form to make your support request.

Open/close section What do I do when I have a problem with Bittium Tough Mobile?

Please first read through all the FAQ and Support information on this webpage.

If your problem is not solved, distributors and partners please visit the Bittium Tough Mobile Support Portal for Partners to submit error reports, support requests, service requests, and feature requests. If you don't have an account for the Support Portal, please fill the Bittium Tough Mobile Support Request Form to make your support request.